Automations
Stop good enquiries sitting unseen in an inbox.
When you are on a job, behind a counter or with a client, a new enquiry can wait hours. We set up simple, visible workflows so each enquiry reaches the right person and the customer knows it has arrived. Nothing is hidden: you see every step.
Who this suits
- Businesses that miss enquiries while working
- Teams copying details between forms, email and spreadsheets
- Owners who want a consistent first reply without sounding robotic
What is included
- Owner alerts
- A new enquiry triggers an email or message to the person who should respond.
- Acknowledgement messages
- Customers receive a clear confirmation of what happens next, written in your voice.
- Organised records
- Enquiry details are routed into a sheet or CRM you already use, where that is supported.
- Separate paths
- Quote requests, bookings and general questions can be routed differently.
- Testing and walkthrough
- We test each flow with real examples and show you how to pause or change it.
How it works
01
Map
We trace what currently happens from enquiry to reply.
02
Scope
We agree the smallest useful workflow and what tools it touches.
03
Build and test
Flows are built, tested and demonstrated before they go live.
04
Adjust
After real use, we refine wording and routing.
Scope and honesty
- Integrations are proposed only after we confirm your tools and account access; none are assumed to be installed.
- Response-time and message targets are agreed per project, not guaranteed.
- SMS and third-party platform costs are separate and depend on the provider.
Questions
Will customers know it is automated?
Messages are written to be honest and useful, such as confirming receipt and saying when you will reply. A real person still follows up.
Do I need a CRM?
No. A well-organised spreadsheet or inbox can be enough for many small businesses.
Can this connect to my booking tool?
Often, but it depends on what the tool allows. We check before proposing the work.
Related
Talk it through with the person who will do the work.
Tell us what your business does and where enquiries get stuck. You will get a direct, practical answer.
Contact Tykie