Legal Documents.
Our privacy and usage policies governing tykieautomation.com.
Last Updated: July 2026
Tykie Automation Privacy Policy
1. Introduction
Tykie Automation ('we,' 'our,' or 'us') operates the website and digital infrastructure services hosted at tykieautomation.com. We are committed to protecting the privacy of our website visitors, clients, and prospective clients in accordance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth). This Privacy Policy explains how we collect, use, store, and disclose personal information collected through our agency website, client onboarding forms, and automated software workflows.
2. Information We Collect
We collect personal and operational information necessary to provide our digital engineering, website deployment, and workflow automation services. This includes: Identity & Contact Details: Full name, business name, phone number, email address, physical address, and ABN. Project Specifications: Operational details, business workflows, inquiry form submissions, and scope preferences submitted via our project onboarding forms. Technical Data: IP address, browser type, operating system, and site usage data collected via cookies and server logs to ensure secure and optimized web performance. Billing Information: Payment records and direct debit authorization details (processed securely via encrypted third-party payment gateways such as Stripe).
3. How We Use Your Information
We use the collected information for the following purposes: Delivering, configuring, and maintaining web storefronts, cloud infrastructure (via Vercel) and custom automation pipelines. Processing invoices, managed care plan subscriptions, and service agreements. Communicating project updates, system alerts, and monthly performance reports. Monitoring platform performance, preventing fraudulent activity, and ensuring system security.
4. Third-Party Infrastructure & Data Processing
To deliver enterprise-grade performance and automation, Tykie Automation integrates with vetted third-party service providers. Data may be securely transmitted or processed through: Cloud Hosting & CDN: Vercel Inc. (Global edge distribution and secure hosting). Communication & Messaging: Twilio Inc. and Resend (Automated SMS and email dispatch). Workflow Automation Engines: Make.com / Zapier (Integration routing). Payment Processing: Stripe / Xero Accounting (Financial sync and invoicing). All third-party tools are bound by strict confidentiality and data protection standards.
5. Agency Role vs. Client Data
Tykie Automation acts as a Data Processor / Service Provider when building and routing automation forms for our business clients. The end-user data collected on our clients' websites belongs strictly to the respective client, and we do not monetize, sell, or independently contact our clients' end customers.
6. Data Security & Storage
We implement industry-standard encryption protocols (SSL/TLS) for data in transit and secure cloud infrastructure for data at rest. While we maintain rigorous security protocols, no data transmission over the internet can be guaranteed as 100% secure.
7. Access & Correction
You have the right to request access to the personal information we hold about you or request corrections to inaccurate data. To make a request, please contact us at david@tykieautomation.com or 0474 495 183.